Shop FAQ / Terms and Conditions
Thank you for shopping at The Playground™. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time.
1 - General
You can shop our products through our online shop. If you have any questions please contact our customer service for help at , ATTN: Merchandise Department. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the authorities. The Playground™ reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. The Playground™ will make every attempt to deliver the product as seen in our online shop. However, The Playground™ holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price, and stock changes.
2 – Shipping & Delivery
All shipments are sent by USPS (United States Postal Service). You will receive a tracking link along with your Shipping Confirmation. The order will be sent to the address you fill in at the checkout. Price, currency, shipping fee will be adjusted depending on the shipping country.
*WE ARE NOT SHIPPING MERCHANDISE OUTSIDE OF THE UNITED STATES AT THIS TIME.*
2a. Delivery time and shipping fee
The estimated delivery time is 2-6 business days. The shipping fee will be displayed in the checkout before the final payment step.
3 - Forms of Payment
The following forms of payment are accepted:
Visa, Visa Electron
Master Card, Master Card Cirrus
Diners Club International
When using a credit card, you pay immediately at checkout. All information concerning your credit card is encrypted and secured. To reiterate, The Playground™ reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected.
4 – Returns
You have the right to return a product for a full refund or exchange the product (contingent upon product availability), within 7 days from receiving the goods (except where 'NO RETURNS' are noted). The goods have to be undamaged and unused, with all labels and tags intact. Returns that are damaged or soiled, washed, altered, or worn (other than to try the item on) may not be accepted and/or a refund refused.
To request a return form, please email ATTN: Merchandise Department / Returns. All items returned should include the completed returns form with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.
Return products together with the returns form to:
Trevor Fox / The Playground
P.O. Box 160041
Brooklyn, NY 11216
5 - Refunds
You will receive your refund via the same payment method as when you placed your order. It may take 3-6 business days before the money reaches your account.
6 - Security
All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. The Playground™ must have your approval before handling your personal information. Receiving your personal information helps us to provide optimal customer service. We will not disclose or sell your personal information to third parties.
6a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by New York state law. The Playground™ may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.